Your device is plugged in, but lacks connectivity, and is unable to receive an IP address. See below for further information, based on your IP result:ĭevice does not appear, or appears with an IP address of 192.168.1.20 (our 'fallback address'): You can verify if your device is receiving an IP address by using the WiFiman Mobile App’s Discovery feature ( iOS / Android). Make sure your device is receiving an IP address. If your device isn't ready for adoption, but you expect it to be, factory restore it. For more information, see Understanding Device LED Indicators. If this is the case, it is likely that you mistakenly set the device up in Standalone Mode on your mobile app. If your device has a blue LED, this indicates that it has already been set up. Verify that your device is ready for adoption.Ī solid white LED indicates that the device is powered on and awaiting adoption. If you are unsure about your cabling, we recommend an Official UI Cable. We recommend testing a new cable and port (if using a switch) to rule out any damage. Check your device’s physical connection.Ī damaged cable or port may prevent your device from adopting. See PoE Availability and Modes for more information. All switches have a maximum power output, and it is possible to hit that maximum before using all available ports. If your device is connected to a PoE switch, ensure the switch isn’t exceeding its PoE availability. Compatible PoE adapters can be purchased here. Check your product’s datasheet to verify that you are using the correct power source. UniFi devices may require PoE, PoE+, or PoE++ power.
#Uqiquity device discovery tool update#
Update to the latest versions.Įnsure that UniFi Network and UniFi OS are using the most up-to-date versions, found here. This should only be running on one machine for the lifetime of your network.
*Advanced users self-hosting the UniFi Network Server should make sure it is already installed on the appropriate machine. Please keep in mind that APs set up in Standalone mode will lack various benefits only obtained with a UniFi OS Host, such as remote management, global configuration, and more. Alternatively, see Standalone Access Points (without UniFi) to learn about AP management without a UniFi Host. Make sure you have already gone through the setup process of your UniFi Host*. UniFi Network must be set up and running before adopting a new device. Ensure that your application is set up and running on a UniFi Host.
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